Are these dice balanced?
The whale itself is made out of the same resin and placed in the centre of the dice, making them balanced as you can reasonbly expect from factory made die.
Last updated: May 27, 2021 04:57
How high are the shipping costs and when will this be charged?
Due to the Covid pandemic, shipping costs can vary by day, making it very difficult at this point to predict the shipping costs at the time of shipping out the rewards.
In order to prevent over- or undercharging, shipping will be charged AFTER the campaign ends. The costs will be calculated based on weight and country of destination. Estimation of shipping costs (USA) is 10-15 USD for 2 full sets + all stretch goal rewards.
Last updated: May 27, 2021 04:57
The tracking code link is not working
It is not a clickable link. In the string of text you will see your backerkit number, email address and behind that your tracking code along with the website on where you can track your parcel. In order to track your parcel, please copy the tracking code and use it on the tracking website which is mentioned.
Last updated: November 05, 2021 01:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.